Frequently asked questions

Most dogs switch over 5–7 days. Start with one gentle menu (such as chicken), replacing more of the old food each day. Some owners prefer a direct switch — both work for a healthy dog.

Yes. On raw food, stools are usually smaller and firmer. If they are very hard and pale, reduce bone; if soft, add more bone or a leaner menu.

Yes. Jars are complete food and can replace one meal a day or be used when travelling.

In the fridge, in a closed container, for 12–24 hours. Don't thaw at room temperature or in the microwave.

Up to 48 hours in the fridge. Never refreeze.

Serve it at room temperature — take it out of the fridge 15–20 minutes before the meal. Don't cook it: cooked bones are dangerous.

Every batch is tested for Salmonella and the cold chain is never broken. As with any raw meat, keep good hygiene: wash hands, bowls and surfaces.

Bones in our menus are ground. Whole bones (necks, marrow bones) should always be fed raw and under supervision. Never feed cooked bones.

Yes, with good hygiene. Feed your pet away from play areas and clean the bowl after meals.

In Sofia, in our own refrigerated van on Tuesday, Thursday and Saturday evenings. Elsewhere, by courier in a thermo box with coolers that keeps the products frozen.

A thermo box works best when full: more frozen mass holds the cold longer in transit.

So they arrive before the weekend and never sit in a courier depot.

Yes. They travel together in the thermo box and are delivered under the frozen rules.

Cats are obligate carnivores: their menus have almost no vegetables, are more finely ground and contain added taurine, which cats cannot make in sufficient amounts.

Not as a main diet — dog menus have no added taurine and include vegetables. Cat menus are made specifically for cats.

About 3 % of body weight a day for an adult cat — around 120 g for a 4 kg cat. Use the calculator for a personal portion.